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#Apple store return policy how to
#Apple store return policy software
#Apple store return policy trial

Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased.For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days.

#Apple store return policy software

The following products are not eligible for return: electronic software downloads, subscriptions to the Software-Up-To-Date program, Apple Store Gift Cards, and any Apple Developer Connection products.Products can be returned only in the country or region in which they were originally purchased.In that unlikely event, we invite you to review the following terms related to returning a product.įor any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. You can check the status of any refund claims by logging back into Apple's Report a Problem site.We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. However, iTunes and App Store refunds typically take a day or two to process, save for any extra checks Apple Support needs to do. If your reason for the refund isn't valid or you're too late to claim one, your claim may be denied, or you might at least have to have a more in-depth conversation with Apple Support. It's best to get your refund request in as soon as you realize something is wrong, as the timeframe for a refund being granted can vary by region.

#Apple store return policy trial

A note on refundsĪs we said at the outset, Apple's function for requesting refunds is for cases where a genuine mistake was made, or the content you bought was not as advertised - not just for checking out the best iPhone and iPad apps on a trial basis.

Click on the app you wish to claim a refund for.Īgain, you should hear back from Apple within a few days as to whether your refund has been approved.

In the Music and TV apps, a faster way to get to your account is by clicking Account in the menu bar and selecting Account settings. If you don't have a photo set, this will be your initials.

Click on your photo to view your account.

The steps below apply to the Mac App Store, though you can also start the process via the Music, TV, or Books apps. Like on iOS, the process will boot you out to a web browser to complete the claim, but you can at least start the process in one of Apple's storefront apps. If you're on your Mac or Windows PC and want to seek an iTunes or App Store refund, you can do just that.

#Apple store return policy how to

How to get an iTunes or App Store refund on Mac Note that if you are not eligible for a refund for the item you have selected, the final button to submit your claim will be grayed out. You should hear back from Apple within a few days about whether your request for a refund is approved.